Head Of Core Claims

Primary Details

Time Type: Full time Worker Type: Employee

Head of Core Claims

The Opportunity:

We are looking for an experienced and strategic claims leader to shape and drive the Core Claims function in alignment with our broader business objectives. This pivotal role will be responsible for developing and implementing effective claims strategies, processes, and quality assurance frameworks that enhance performance, ensure compliance, and support profitability. With a strong focus on collaboration, leadership, and continuous improvement, the successful candidate will play a key role in aligning claims operations with underwriting and business functions, while also representing the organisation externally to strengthen our market presence.

Your New Role:

• Develop and communicate a Core Claims strategy aligned with overall business objectives.
• Design and implement processes and procedures that support claims performance and profitability.
• Forecast claims activity using business insights to inform strategic decision-making.
• Monitor claims service performance to ensure cost control and predictability.
• Align the Core Claims function with underwriting and other business areas to enhance collaboration and outcomes.
• Maintain a robust Claims Quality Assurance system to ensure process integrity and compliance.
• Build strong internal and external relationships to support business growth and client retention.
• Lead and develop the Core Claims team, fostering a high-performance culture and continuous professional development.
• Ensure compliance with reserving and claims handling philosophies, regulatory requirements, and reinsurer expectations.
• Represent the business externally, providing technical expertise and enhancing QBE’s market profile.

About You:

• Strategic and operational expertise in claims management, with a proven ability to align claims functions to broader business objectives.
• Demonstrated experience in designing and implementing claims processes that enhance performance, ensure compliance, and drive profitability.
• Strong analytical skills with the ability to use data and forecasting to support informed decision-making and cost predictability.
• Proven track record of building effective cross-functional relationships, particularly with underwriting and business teams, to improve service delivery.
• Experience in leading and developing high-performing teams, fostering a culture of continuous improvement and professional growth.
• Excellent communication and stakeholder management skills, with the capability to represent the business externally and influence at senior levels.

Why QBE? At My Best   

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

To find out more about why you should work for QBE, visit our careers website.  

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you!   

• 30 days holiday a year with the option to buy up to 2 additional days.  
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.   
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.  
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.  
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.  
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.  

To find out more visit our  Reward Page  

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, 
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion I

QBE Management Services (UK) Limited

Leeds