Undertake a variety of data gathering and information recording activities, on behalf of a File Handler, to facilitate the rapid settlement of cases and the closure of files.

• Acknowledging instructions, initially liaising with clients and other parties.
• Drafting appropriate documentation.
• Serving appropriate documentation upon any third parties where applicable.
• Liaise with the Insurer client regarding liability and chase accordingly to expedite settlement or repudiation.
• Obtain additional information and/or documentation from the insurer client and/or third parties to facilitate File Handler negotiations.
• Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales.
• Obtaining additional information and/or documentation as required from parties.
• To provide general assistance and ad hoc duties to support the File Handler as and when required.
• To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients.
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values

Working Hours  
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

• Strong organisational skills, together with the ability to prioritise their workload.
• Able to effectively work to set deadlines.
• Demonstrable experience of ;
o Following a semi-prescribed programme of work.
o Dealing with calls and enquiries from customers, suppliers and/or the public.
o Gathering and recording information.
• IT Literate.
• Proficient in MS Office (notably Excel, Word and Outlook)
• Experience of using a Claims/Case Management system.
• Proficient in the use of alpha numerical filing systems.
• GCSE grade A-C in Maths and English.
Values 
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this values are at the heart of everything we do; 
 
Keoghs values 
We are connected 
We are Dynamic
We are Innovative 
We succeed together

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) 
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation