Exciting new opportunity
Supportive team environment
To carry out the loss adjusting of Major Loss, Private Client and other complex claims and to have oversight of the quality of claims delivery for private client Insurer’s and their customers on a UK wide basis to include supporting the Business Development Team in achieving growth in this area
To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
To oversee all claims involving mid-high net worth customers and those cases requiring additional customer support, taking ownership of such claims if required.
Mentoring adjusters as necessary to ensure “added value” approach to Private Client claims and working with new recruits to ensure they understand the MCL philosophy.
To build relationships with existing Private Client Insurers and be the point of contact for any escalations.
To work with the Business Development and Growth teams to add new clients specialising in mid-high net worth policies to the MCL portfolio.
To ensure key performance indicator targets are reached and maintained
Actively progress and control all cases
Understand and effectively implement Company systems and procedures
Understand Individual client requirements
Ensure technical accuracy of the highest standard
#INDUKI
Required to have previous experience within a similar role
To be at least progressing towards or completion of ACILA , FCILA or other professional qualifications a preference
Top quality interpersonal skills
Ability to work in a fast paced and changing environment
Dependability and persistence are essential
Proven track record of general property adjusting and high net worth.
Experience of major losses is preferable
Completely flexible approach and adaptable to changing priorities
Accustomed to working under pressure in a fast pace, demanding environment
Full, clean driving license required
Career & Purpose
Environmental & Social
Financial Health
Mental, Physical & Emotional Wellbeing
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