Amazing new opportunity interesting work within Insurance claims investigation. The successful candidate will need both an Insurance and Investigatory background

Job purpose: 

Manage a portfolio of investigation cases from various instructing Client (covering Domestic and Commercial Property, Motor, Casualty and Niche Products)

Working in partnership with the instructing Client, the investigator will undertake thorough and focused enquiries, report upon the outcome of the investigation and make informed and evidence-based recommendations on policy response. 

Cases where fraud is established may involve liaising with police to secure a prosecution.
#INDUKI

· Undertake a range of investigations in an ethical & professional manner, employing best practice & key investigative competencies, to include - 

Technical Knowledge
Investigative Planning & Preparation

Interviewing & Statement Taking

Evidence Identification, Gathering, Analysis & Presentation

Reporting & Correspondence Proficiency

Investigate and validate claims within the agreed structured process of DSI, working in tandem, where appropriate, with other areas of The Davies Group 

Support & assist in the development of DSI staff (e.g. Investigators, Conversation Management Handlers)

Adhere to client specific service standards and ensure investigations are conducted within the Company’s guidelines, procedures & protocols

Establish and maintain contacts with external investigative bodies and agencies, as approved by DSI management

Be accountable for achieving Key Performance Indicators, as determined by DSI management

To ensure technical and professional development progress is in accordance with agreed Personal Development Plans (PDP)

Promote & maintain the profile of DSI within the Company and throughout the marketplace generally

Perform any other appropriate duties, as & when reasonably requested by DSI Management

All Staff are expected to carry out any reasonable instruction given by their Senior Manager, in line with business requirements.

Previous investigative experience essential, an investigatory qualification would be advantageous

Advanced insurance industry knowledge essential 

First class communication skills

A high level of self-motivation and personal accountability

Demonstrate a structured approach and effective time management skills 

Ability to work with the minimum of supervision

High levels of IT literacy, proficiency with Excel and Word

Working knowledge of civil & statutory law within investigations

Working knowledge of evaluating and handling “intelligence” 

Capable of handling sensitive and confidential material

Willing to commit to professional study

High ethical and professional standards 

Clean UK driving licence

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan