Junior Technical Customer Service Specialist

Salary: £35k

Watford

We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team.

In this position you will be a key link between customers, partners, and internal technical departments, providing technical assistance, resolving service requests and ensuring a high level of customer service.

THE ROLE

What you'll do as a Junior Technical Service Specialist:

• Provide technical assistance and troubleshooting to customers and partners.
• Monitor and manage support cases, ensuring timely resolutions.
• Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on corrective measures.
• Share feedback and contribute to service improvements.
• Maintain accurate and up-to-date customer records and case notes in the system.

THE CANDIDATE

We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment.

• Technical background, experience in engineering, IT, or electronics.
• Understanding of product testing, diagnostics, and repair processes.
• Strong analytical and problem solving mindset.
• Customer focus and proactive approach to daily tasks.
• Openness to learning and adapting in a dynamic environment.
• Ability to prioritise and manage time effectively.
• Outstanding communication skills.
• Familiarity with CRM systems and proficiency in Microsoft Office.

If you'd like to be part of a forward thinking, international organisation that values innovation, teamwork and continue development - we'd love to hear from you.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://privacy and https://en/privacy-policy-1 for our privacy policy.