Job Title: Information, Advice & Guidance Adviser

Salary: £26,485 per annum

Hours: Full Time (37 hours per week) or Part Time hours available

Location: Head Office – Newton Aycliffe, working across County Durham

About the employer

This charity works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step the organisation will go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.

About the role

As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support.

You will work through a multi-channel approach – including face-to-face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.

Your role will include:

• Listening carefully to understand client needs and priorities.
• Providing clear, tailored advice and practical support.
• Acting on behalf of clients where necessary, including referrals to specialist agencies.
• Maintaining accurate case records and ensuring compliance with quality standards.
• You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

The employer is looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.
• You’ll also bring a passion for helping people overcome challenges and the drive to make a difference in your community.

Closing date: Midnight on Thursday 6th November 2025

Please note, should they receive a high volume of applications, the employer may look to close the role early, therefore we recommend an early application.

Interested?

To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.

Make yourself at home

The employer wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you can make the organisation a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.