I am working with a forward-thinking accountancy practice that is dedicated to providing exceptional client service and professional expertise. As the firm continues to grow, they are looking to appoint a proactive and organised Business Support Administrator to join their team on a part-time basis.

This is a varied and rewarding role that would suit someone who enjoys improving processes, thrives in a people-facing environment, and has a solid understanding of compliance and technology within professional services.

Key Responsibilities:

• Oversee the client onboarding process, ensuring all documentation (engagement letters, AML/KYC checks, ID verification, etc.) is completed accurately and efficiently
• Maintain compliance with AML, KYC, GDPR and other relevant regulations
• Liaise with clients and internal teams to gather and verify information
• Review and streamline internal processes to enhance efficiency and client experience
• Manage and maintain internal systems, particularly CCH (practice management software)
• Support with reporting, data accuracy, and system updates
• Identify and implement opportunities to automate or digitise workflows
• Maintain accurate client records and databases
• Support with document management, filing, and archiving (both digital and physical)
• Assist with ad hoc duties across the business support and wider practice teams

Skills & Experience Required

• Previous experience in a professional services environment, ideally within accountancy, legal, or financial services
• Proficient IT skills and confidence with new systems (experience with CCH or similar software would be advantageous)
• Excellent written and verbal communication skills with a professional, client-focused approach
• Highly organised with excellent attention to detail and the ability to prioritise effectively

What’s on Offer

• Competitive salary (£26,000–£32,000 FTE, pro rata)
• Flexible, part-time working arrangements (circa 25 hours per week)
• Supportive, friendly, and professional team environment
• Opportunities to develop skills in compliance, technology, and business operations
• A modern, progressive firm that embraces technology and continuous improvement