Sales Assistant (Art Glass)

Location: L5 9RJ

Hours: Part-Time (24hours, 8 hours per day, Monday/Wednesday/Thursday), Permanent

Salary: £12.86 per hour + Benefits

Join Pearsons Glass’s friendly and professional team as a Sales Administrator, where you’ll play a key role in supporting customers, processing orders, and keeping our sales operations running smoothly. Pearsons Art Glass is a leading UK supplier of art glass, tools, and materials, supporting artists and hobbyists with high-quality products and expert service.

About the Role

As a Sales Assistant at our Art Glass retail site, you’ll be the first point of contact for customers, handling orders and enquiries via phone, email, and online chat. You’ll ensure every interaction is professional, efficient, and leaves customers delighted with our service. Working closely with our production and warehouse team, you’ll help coordinate deliveries, update records, and keep everything running seamlessly behind the scenes.

Key Responsibilities

• Handle customer enquiries and orders via phone, email and online chat
• Enter orders accurately into our custom computer system
• Provide outstanding customer service, resolving delivery queries and discrepancies promptly
• Prepare and issue quotations, invoices, and delivery notes
• Process customer payments, including credit card transactions
• Maintain and update customer information in the system
• Liaise with the team regarding order fulfilment and delivery scheduling
• Contact customers to follow up on recent orders, and re-engagement opportunities
• General office administration e.g. filing, posting mail
• Manage incoming switchboard calls and direct them to the correct department

About You

We’re looking for someone who is:

• A confident communicator across all channels – phone, email, and live chat
• Highly organised with great attention to detail
• Comfortable multitasking in a busy environment
• Proficient with computers and familiar with Microsoft Office and CRM systems (knowledge of Magento & Veeqo an advantage)

Interview process

Initial interview may be held via phone with a final interview on site, depending on the number of suitable applicants. We aim to complete the interview process by mid-November.