Looking for a part-time role with a regular schedule and a supportive team? Are you passionate about helping people and delivering great service? We’ve got just the opportunity for you!

At H&T, you’ll be part of a passionate team working together at the UK’s leading Pawbroker and first choice retailer.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

?? Job Title:Customer Service Specialist

?? Salary:£12.31 per hour

?? Location:Bootle

?? Hours:

• Contracts available from 11 to 24 hours per week
• Fortnightly rotating shift pattern

Example Shift Pattern:

Week 1:

• Monday: 3pm – 7pm
• Wednesday: 3pm – 7pm
• Friday: 3pm – 7pm
• Saturday: 9am – 6pm

Week 2:

• Tuesday: 3pm – 7pm
• Thursday: 3pm – 7pm
• Saturday: 9am – 6pm
• Sunday: 10am – 4pm

This role is ideal for someone who enjoys a mix of weekday and weekend shifts and values a consistent routine.Please note:Weekend shifts are a requirement of this role.

�? We also offer a hybrid working policy, meaning some of your weekly hours can be worked from home, depending on the shift pattern and business requirements.

About the Role

As a Customer Service Specialist you’ll act as a key liaison between our company and our customers providing accurate product and service information, resolving queries, and ensuring every interaction is a positive one. You’ll be confident in troubleshooting, gathering feedback, and advocating for our customers when needed.

Key Responsibilities

• Responding to customer enquiries via various channels
• Providing clear and helpful information about products and services
• Making recommendations and promoting the company
• Connecting customers with stores when needed
• Feeding customer issues back to the wider business
• Adhering to compliance, training, and company values

Click here to view the full Job Description.

Job Description - Customer Service Specialist

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise your commitment too with a salary increase upon successful completion of training, and 95% of our store colleagues reaching the top salary level in under 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Our benefits include 30 days of holiday (including bank holidays), rising to 33 days with length of service, and the flexibility to buy or sell days to suit your lifestyle. Holiday entitlement is pro-rated in line with contracted hours.

Your wellbeing is important to us, which is why we offer access to private healthcare cover and a range of lifestyle perks, including a cycle to work scheme, season ticket loans, and preferential currency exchange rates. You’ll also enjoy generous staff discounts of up to 25% off jewellery and high-end watches alongside incentive schemes that reward your achievements. Plus, through our employee perks portal, you’ll unlock exclusive discounts at leading retailers.

Ready to join a company that puts people first?

Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.