Customer Resolution Centre Advisor (part time - 22.5 hours per week)

£17,780

Chelmsford

Permanent, Part Time

We are looking for a Customer Resolution Centre Advisor on a part time basis of 22.5 hours per week, to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with CHP.

What you'll be doing

• Provide exceptional customer service across multimedia channels for first-time query resolution.
• Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required.
• Demonstrate empathy in customer interactions, recognising diversity.
• Resolve dissatisfaction at the first point of contact, escalating when needed.
• Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams.

What we are looking for

• GCSE, NVQ or equivalent, or equivalent demonstrable prior learning
• Excellent communication skills
• High level of computer literacy covering office systems as well as CRM databases and systems
• Experience of working in a customer focused organisation
• Experience of customer care technique

This roles work hours will be 22.5 hours a week with the work pattern of Monday to Friday , 12:30pm - 5pm.

Benefits

• The salary for this post will be £17,780 Per Annum.
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 22.5 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

The Company

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.