PART TIME – 15 HOURS PER WEEK

Client Success Coordinator

Salary: £28,000 pro rata/ £14.36 per hour - £30,000 pro rata/ £15.38 per hour (dependant on previous relevant experience)

Monday – Friday (15 hours per week). This will be hybrid: remote with at least one shift office based per week. Must live in sensible commuting distance to Weldon, Corby office.

Office based in Corby, Weldon area.

Permanent

Match Recruitment are recruiting on behalf of their client based in Corby. Our client is flexible with your choice of shifts within their office hours of 8:30am – 5pm and 2:30pm finish on a Friday, 15 working hours per week. The only non-negotiable working day being Monday, either office based or remote. Our client has requested that this be the successful person’s sole employment.

If you’re confident on the phone, enjoy building relationships, and aren’t afraid to pick up the phone to keep cases moving, this part-time Client Success Coordinator role could be perfect for you. Don’t worry - this isn’t cold calling. All prospects have already engaged and signed to proceed; you’re simply reconnecting when communication has paused.

Role summary of the Client Success Coordinator:

This role involves managing the process from offer acceptance through to completion, including chasing clients for confirmations, obtaining signed agreements, and liaising with third party stakeholders. You’ll play a pivotal role in reactivating cases that have gone quiet or stalled, proactively chasing updates and keeping everything on track to ensure a seamless and positive experience for every client.

Day to day duties of the Client Success Coordinator:

• Progress active cases, keeping clients informed and supported.
• Reconnect with clients who have gone quiet or stalled.
• Liaise with internal teams and external partners to ensure accurate information.
• Chase outstanding documents, confirmations, and appointments.
• Handle cancellations or withdrawals sensitively, resolving barriers where possible.
• Maintain detailed records in the CRM and produce reports as required.
• Identify opportunities to improve processes and client experience.

Due to the requirements of the role, our client has specified that only candidates with recent and previous similar experience within a back-office environment and with telephone experience will be considered.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.