Requisition Id: 263

Job Location: Gateway House

Full-time/Part-time: Part-time

Employee Weekly Hours: 18.50

Maximum Salary: 31,236.00 GBP

Minimum Salary: 26,707.00 GBP

Market Supplement:

Application Closing Date: 11/11/2025

Job Description:

Purpose

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience. A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes that employers demand.

Faculty/Directorate

The Faculty Office oversees all aspects of student administration, from registration to graduation, and is crucial in supporting both students and academic teams. It collaborates closely with the faculty academic Programme team, Registry Services, Academic Quality, and External Partners to ensure compliance with university procedures, regulations, and deadlines. The programmes are taught via DMUIC who offer a diverse range of courses, enabling students to progress seamlessly into various undergraduate and postgraduate degrees at De Montfort University upon successful completion.

Main duties and responsibilities

Role

This position plays a vital role in supporting the Year Zero programmes. Working closely with the team leader to coordinate and manage administrative tasks associated with the Faculty Office's programmes. Taking ownership of specific subject areas, you will prioritise tasks and address enquiries to ensure the delivery of effective and efficient services to students, academic colleagues, and internal departments. Responsibilities include (but not limited to):

• Provide administrative support to academic committees, assessment boards, and their sub-committees, including servicing meetings and taking minutes as required.
• Assist academic staff and programme teams in the administration of teaching, learning, and assessment for programmes and modules.
• Liaise with contacts from DMUIC.
• Administer and maintain student data within the SAP system to ensure accuracy. Input student, curriculum, and attendance information, and generate statistical reports as needed.
• Enhance the student experience by promptly and appropriately addressing student enquiries on the phone and face-to-face, and providing support to the Student Advice Centre as required.
• Manage assessment procedures in compliance with university regulations and legal requirements. Oversee the assessment process, including the preparation of examination papers, coordination with internal and external examiners, script processing, and assessment board activities.
• Oversee student registration processes, organising and participating in registration, teaching days, and re-registration events. Ensure all processes and data inputs align with university protocols and deadlines.

Ideal Candidate

The ideal candidate will have extensive administrative and customer service experience, with strong organisational, communication, and interpersonal skills. They will be confident managing high volumes of work accurately and efficiently, understand confidentiality and GDPR requirements, and be proficient in Microsoft Office. Experience within Higher Education or working with students and educational programmes is desirable.