Technical Customer Service vacancies!!!

Right Now Group is delighted to be exclusively partnering with an industry-leading manufacturer Hansgrohe to recruit a number of technical Customer Service vacancies within their existing Customer support Team!

Hansgrohe have created a visually impressive HQ in Tournament Fields, Warwickshire as they look to grow their already established brand in the UK and Ireland and further enhance overall customer experience.

Successful candidates will be subject to a first class working environment, extensive training, enhanced benefits and exciting development opportunities. So why not join an organisation who know how to look after their employees and can exceed your expectations?

About the Hansgrohe Group - Setting the Beat of Water. Since 1901.

With its brands AXOR and Hansgrohe, the Hansgrohe Group, based in Schiltach/Southern Germany, enjoys a reputation as a leader in innovation, design and quality within the bath and kitchen industry. The Hansgrohe Group stands for long-lasting quality products and for responsibility towards people and the environment.

Job Title: Technical Customer Service Advisor

Job Type: Full-Time Permanent

Hours: 37 per week Mon-Fri

Salary: 27k per annum + enhanced benefits

Location: Warwick - office based

As a Technical Customer Service Advisor you will be responsible for:

• Answering a high volume of inbound customer calls
• Processing incoming orders and dealing with all general email enquiries
• Working alongside head office and other key internal stakeholders to provide outstanding levels of customer service
• Developing technical product knowledge in order to provide detailed customer support and handle fault resolution
• Working with in house systems including SAP to accurately store information
• Providing aftersales support and identifying spare parts

Desirable Skills:

• Good attitude and people skills
• Attention to detail
• Experience in working within a busy Customer facing role, office experience is not reuired!
• Problem solving skills
• Previous experience in working with CRM systems, or strong systems skills
• Interest in understanding and working with a range of technical products

Please Note: You must be available to start in January 2026

To find out more about how Hansgrohe can support and develop your future career. This will be held at Hansgrohe's HQ, get ready to be blown away!