Senior Credit Control Team Leader

Primary Details

Time Type: Full time Worker Type: Employee To service a portfolio of customers and maintain the ledgers of these allotted brokers, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis across our UK and European businesses. Responsible for the day to day maintenance of their accounting range. Ensuring all debts are chased and cash is coded in line with the Business plan requirements and credit control benchmarks in our SA/NV entity.

Senior Credit Control Team Leader

Chelmsford/Hybrid

The opportunity:

• Managing and leading a team and ensure high standards of performance are met.
• Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
• Provide 1st level escalation for daily problem-solving and support team members on specific issues.
• Ensure timely and accurate collection of unsettled debt for effective credit control.
• Generate detailed monthly reports on team achievements and areas of concern to inform decision-making.
• Build and maintain good working relationships with internal and external stakeholders.
• Develop and implement credit control strategies aligned with business goals.
• Monitor processes and procedures to ensure adherence to internal service standards.
• Set monthly collection targets and monitor individual team members' progress.
• Foster a culture of continuous improvement, accountability, and collaboration within the team.

About you:

• Strong Stakeholder Management
• Experience in the insurance industry is not essential
• Proven track record in team management with emphasis on quality
• Experience in credit control, customer service, and managing complex relationships.
• Experience working with senior management.

Why QBE? At My Best?? 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 

To find out more about why you should work for QBE, visit our careers website.? 

At My Best - QBE Benefits?? 

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.?

30 days holiday a year with the option to buy up to 2 additional days.? 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.? 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.? 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.?? 

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.? 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.? 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.? 
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.? 

To find out more visit our?Reward Page? 

QBE Awards?? 

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;?? 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year? 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer? 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year? 

Working Dads Employer Awards 2023 Winner: Parental Policies Award? 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer 

You can view all our awards here? 

Inclusion of Diversity? 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.? We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page? 

Accessibility?? 

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.? </p

QBE Management Services (UK) Limited

Chelmsford