One in Four - who we are.

Established in 1999, founded by a survivor of clergy abuse, we are a dedicated team of experts, counsellors and trainees with over 2 decades knowledge, experience and expertise specialising in the long-term recovery of adults and children who have a lived experience and survived sexual abuse and violence.

We understand the trauma and long-term effects of sexual violence and child sexual abuse. Some of the professionals who work with us have a lived experience of sexual abuse.

One in Four is active in supporting the post-traumatic recovery of survivors by providing counselling, supporting them through the criminal justice system and in improving the professional and public understanding of how sexual abuse impacts lives through prevention for young people in schools and training and resources for professionals working with survivors.

Our Commitment to Equity, Inclusion and Wellbeing

We are proud to be an inclusive and trauma-informed charity. We warmly welcome applications from people of all backgrounds, lived experiences, identities, and abilities. We particularly encourage applications from people who are Black, Asian, or from minoritised ethnic communities, LGBTQIA+, disabled, or have lived experience of the issues we support.

Job Title: Counselling Services Manager – North or South London

Reports to: CEO

Salary: £21,000 –£22,800 pro-rated(depending on experience) FTE £35,000–£38,000

Hours: 3 days per week contract

Contract: Permanent

Location: North London (occasional cross-site cover required)

Start date: ASAP

Closing date: Sunday 23:59pm Sunday 16th November 2025.

Role Purpose

The Counselling Services Manager is responsible for the operational and clinical management of counselling services in either the North London hub. The postholder will oversee counsellors, students, and volunteers, ensuring high-quality service delivery in line with BACP ethical standards.

Working closely with the CEO and the counterpart Counselling Manager, this role contributes to the overall development, quality assurance, and effectiveness of the charity’s counselling provision.

Main Duties and Responsibilities

1. Counselling & Service Management

• Manage day-to-day delivery of counselling services, ensuring timely client allocation and case management.
• Assess new referrals, complete risk assessments, and ensure appropriate therapeutic pathways.
• Maintain and monitor waiting lists and service capacity, supported by the administrative team.
• Provide oversight for counsellor placements, ensuring supervision and quality assurance.
• Ensure clinical governance and compliance with BACP standards.

2. Volunteer & Trainee Counsellor Management

• Recruit, onboard, and retain volunteer and trainee counsellors in collaboration with the counterpart Counselling Manager.
• Provide regular one-to-one support, crisis supervision, and reflective practice.
• Coordinate placement supervision and ensure trainee counsellors receive appropriate case allocations and learning opportunities.

3. Training & Professional Development

• Identify and coordinate CPD training opportunities for counsellors, including safeguarding, trauma work, and client stabilisation.
• Liaise with external trainers and Trustees overseeing professional development.
• Contribute to internal training sessions and knowledge sharing across the service.

4. Safeguarding & Clinical Leadership

• Act as the designated Clinical Lead for your region.
• Manage safeguarding concerns, providing timely advice and escalation to the Director/CEO.
• Offer clinical input to staff and volunteers regarding client wellbeing and risk.
• Ensure safeguarding and risk assessment procedures are embedded and adhered to.

5. Partnerships & Outreach

• Build and maintain relationships with local organisations, colleges, and universities to support counsellor placements and referrals.
• Represent the service externally through presentations and partnership meetings.
• Work jointly with the other Counselling Manager to share best practice and improve cross-site delivery.

6. Reporting & Quality Assurance

• Produce regular service data reports for Trustees and funders.
• Support outcome measurement using tools such as CORE.
• Contribute to audits and service reviews, implementing improvements as required.
• Maintain accurate and confidential records in line with GDPR and charity policies.

7. Operational Contribution

• Support the Director/CEO and Office Manager in policy development and service planning.
• Provide occasional operational cover for the other site when required.
• Contribute to organisational development and participate in management meetings.

Person Specification

Essential Criteria

Qualifications & Experience

Recognised counselling or psychotherapy qualification (BACP/UKCP or equivalent).

Minimum 3 years post-qualification experience.

Experience managing or supervising counsellors.

Experience with trauma or abuse survivors.

Experience in safeguarding and risk management.

Knowledge & Skills

Strong knowledge of counselling models and ethical frameworks.

Excellent communication and interpersonal skills.

Ability to manage workload and prioritise effectively.

Competent in Microsoft Teams, SharePoint, and client management systems.

Experience analysing data and producing reports.

Personal Attributes

Compassionate, trauma-informed, and client-focused.

Resilient, reflective, and proactive.

Strong leadership and problem-solving abilities.

Commitment to equality, diversity, and inclusion.

Ability to work collaboratively across teams and locations.

Other Requirements

Enhanced DBS check.

Right to work in the UK.

Flexibility to work occasional evenings/weekends.

Willingness to travel between sites if required.

How to Apply

Please submit your CV and cover letter detailing how you meet the person specification by 16th November 2025.

If you require any reasonable adjustments during the recruitment process, please let us know when applying.