One in Four - who we are.

Founded in 1999 by a survivor of clergy abuse, One in Four empowers survivors of sexual abuse to heal and rebuild their lives through compassionate counselling, advocacy, education, and community support.

Job Title: Operations Manager

Reports to: CEO

Responsible for: Administrator

Salary: £17,100 - £18,000 – 18,000 pro-rated for 3 days per week FTE £28,500 - £30,000

Hours: 3 Days per week (Part Time, On-site role)

Contract: Permanent

Location: Across South and North London sites (regular travel required)

Start date: ASAP

Closing date: Sunday 23:59pm Sunday 16th November 2025.

Role Purpose

The Operations Manager is responsible for overseeing and managing the charity’s day-to-day operations across both London sites.

This includes facilities management, HR and compliance, CRM systems for volunteers and clients, finance administration, health & safety, and communications.

Main Duties and Responsibilities

1. Operational Management

• Oversee and manage the day-to-day running of both offices, ensuring inclusive and effective working environments.
• Manage facilities, opening/closing procedures, supplier relationships, and maintenance.
• Oversee health & safety compliance and contribute to risk management and business continuity planning.
• Coordinate staff rotas, equipment, and administrative systems that support equitable service delivery.
• Manage supplier and contractor relationships to ensure fair practice and value for money.

2. People & HR Administration

• Oversee and manage HR processes, including recruitment, induction, supervision records, and leave tracking.
• Maintain accurate and confidential personnel files, DBS checks, and safeguarding records.
• Support wellbeing and belonging initiatives, creating a positive working culture.
• Coordinate volunteer administration and rota systems in partnership with Counselling Managers.

3. CRM & Data Systems

• Oversee and manage the charity’s CRM database for both volunteers and clients, ensuring accessibility and data integrity.
• Ensure that data is handled with care, in line with GDPR and trauma-informed principles.
• Produce and review reports for funders and Trustees, highlighting service impact.
• Support colleagues with CRM training and troubleshoot data or systems queries.

4. Finance & Administration

• Oversee day-to-day finance processes, including invoices, petty cash, and procurement.
• Support budget monitoring, forecasting, and grant compliance with the Finance Officer/Treasurer.
• Contribute to the preparation of funder and project reports, ensuring data and outcomes are accurate.
• Oversee administrative systems that promote transparency and efficiency.

5. Health, Safety & Compliance

• Act as and manage the organisation’s Health & Safety Lead across both sites.
• Oversee all risk assessments, accessibility audits, and safety checks to ensure staff and clients feel secure.
• Ensure that policies on data protection, equality, and safeguarding are inclusive and regularly reviewed.
• Maintain a central register of compliance actions and policy review dates.

6. Communications & Engagement

• Oversee and manage internal and external communications, ensuring that messages are inclusive and accessible.
• Coordinate newsletters, website content, and social media updates in collaboration with the Director/CEO.
• Gather stories and feedback from clients, volunteers, and staff to celebrate achievements and learning.
• Champion the organisation’s values and voice in all communications.

7. Systems, IT & Asset Management

• Oversee and manage IT systems, equipment, and software licences.
• Maintain an asset register and plan for repairs or replacements fairly and efficiently.
• Lead on projects that improve systems and processes, ensuring all staff are supported during change.
• Promote digital inclusion and ensure all tools are accessible to staff and volunteers.

8. Governance, Policy & Reporting

• Oversee operational policies and procedures, ensuring they reflect our inclusive and trauma-informed values.
• Support the Director/CEO and Trustees with operational and data reports for Board meetings.
• Contribute to policy updates, risk management, and decision tracking.
• Ensure that all operations align with the charity’s strategic plan and legal responsibilities.

9. General

• Represent the charity professionally and with empathy at all times.
• Supervise and support administrative staff, encouraging development and collaboration.
• Contribute to management meetings and cross-team planning.
• Undertake any reasonable duties required to ensure the safe and effective running of the organisation.

Person Specification

Qualifications & Experience

Experience overseeing or managing operations, HR, facilities, or office management in a charity or similar setting.

Experience managing multiple locations or small teams.

Experience managing CRM systems or databases for volunteers or clients.

Knowledge of HR, compliance, and health & safety processes.

Experience supporting grant or project reporting.

Knowledge & Skills

Excellent organisational and time-management skills.

Understanding of equality, diversity, and inclusion principles.

Knowledge of GDPR, safeguarding, and charity compliance frameworks.

Strong IT skills (Microsoft 365, Teams, SharePoint, CRM).

Personal Attributes

Proactive, reliable, and accountable.

Approachable and able to work collaboratively with a diverse team.

Flexible and solutions-focused.

Empathetic and committed to trauma-informed and anti-oppressive practice.

Values transparency, respect, and learning.

Other Requirements

Enhanced DBS check.

Right to work in the UK.

Ability to travel regularly between South and North London sites.

Occasional evening/weekend work for events or meetings.

How to Apply

Please send your CV and a cover letter explaining how your skills and experience match this role to by 16th November 2025.

If you require any reasonable adjustments during the recruitment process, please let us know when applying.