Job Description: HR Business Partner/HR Generalist
Location: Worcestershire
Reports to: HR Director
Contract Type: Part-time or Full-time considered, Permanent
 
My client who is a leading retail and leisure destination with a strong reputation for quality, customer experience, and employee engagement, are seeking a HR Generalist or HRBP to join their busy team. The business operates across multiple functions and prides itself on delivering exceptional service and fostering a collaborative, people-focused culture.
 
Role Overview
As a HR Business Partner or HR Generalist, you will act as a trusted advisor to managers and senior leaders, driving HR initiatives that align with business objectives. You will lead on HR projects, ensure compliance with employment legislation, and optimise HR systems to deliver efficient and accurate processes.
 
Key Responsibilities

• Partner with managers to provide expert HR advice and guidance on all aspects of the employee lifecycle.
• Lead and deliver HR projects, including organisational change, policy development, and process improvement.
• Maintain and optimise HR systems (iTrent or similar), including system upgrades, testing, and troubleshooting to ensure accuracy and efficiency.
• Successfully manage payroll processes through rent-managed services, ensuring compliance and timely delivery.
• Drive continuous improvement in HR processes and systems, ensuring best practice and compliance.
• Support workforce planning, talent management, and succession planning initiatives.
• Collaborate with stakeholders to implement engagement and wellbeing strategies.
• Manage complex employee relations cases, ensuring fair and consistent outcomes.
• Deliver training and coaching to managers on HR policies and systems.

• CIPD Level 5 qualification (or equivalent).
• Proven experience as a HR Business Partner or similar Generalist role.
• Strong HR systems knowledge (iTrent or comparable HRIS).
• Demonstrated experience in leading HR projects and delivering successful outcomes.
• Excellent understanding of UK employment law and HR best practice.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Exceptional communication and stakeholder management skills.

• Experience in retail or multi-site environments.
• Advanced Excel and reporting skills.

• Competitive salary and benefits package.
• Opportunities for professional development and CIPD progression.
• A collaborative and supportive working environment.