Customer Success Specialist (Part-Time) | Leicester | £12.23 Per Hour | Mon–Fri, 9:30 AM – 2:30 PM or 8:30 AM – 2:30 PM

Love connecting with people? Thrive in a fast-paced environment?

If you’ve got a knack for making someone’s day brighter, we want you on our team!

Join Selective Marketplace Ltd – the home of Wrap London and Poetry Fashion, two elegant womenswear brands adored by loyal customers across the UK, US, and Germany. As a Customer Success Specialist, you’ll be part of a vibrant, friendly team that’s passionate about people, fashion, and fantastic service.

This is your chance to shine in a rewarding part-time role with a company that values teamwork, quality, and genuine human connection.

What’s in It for You:

• A secure, permanent part-time role in a supportive, sociable team
• Competitive hourly pay, £12.23 per hour
• Company pension & cycle-to-work scheme
• Generous staff discount on our stunning brands
• On-site parking & fun team events
• A genuine sense of belonging and pride in what you do

Key Responsibilities of the Customer Success Specialist:

• Delivering exceptional support via email, chat, phone, and social media
• Helping customers across the UK, US, and Germany (no language skills needed!)
• Keeping customer accounts accurate and ensuring every query gets resolved
• Sharing customer insights to make our service even better
• Working hand-in-hand with a warm, collaborative team
• Representing the heart and voice of our beautiful fashion brands

What You’ll Bring:

• A friendly, confident communicator with excellent English
• A natural people-person who enjoys helping others
• Someone who thrives in a fast-moving, customer-focused role
• Must have the right to work in the UK

Why You’ll Love It Here:

At Selective Marketplace, we don’t cold-call or hard-sell. Our Customer Success team exists to delight customers – to make every interaction smooth, personal, and memorable. You’ll join a business that celebrates authenticity, creativity, and the simple joy of making people happy.

Ready to Let Your Career Shine?

If you love fashion, people, and great conversation, we’d love to meet you.

Click APPLY to join our growing team and make your mark today!