Primary Details

Client Manager

London

Permanent (Hybrid)

The Opportunity

Following a period of sustained growth and further investment in the ‘major client’ segment we are interested in speaking with individuals who have the experience, drive and ambition to join our Client Engagement Team and help build on this success and further develop QBE’s capabilities and proposition.

The team are responsible for leading all aspects QBE’s relationship with some of our largest clients and prospects here in Europe and are a fundamental component of our value proposition.

As a Client Manager you will support the co-ordination of a  client management methodology across European Operations (EO), ensuring individual client needs are consistently met. You will assist with the development of value propositions/solutions across EO that address the varied needs and risks of our clients (new & existing) to ensure any engagement is supporting business risk and profitability criteria set by Divisional leadership.

Your new role

• Manage own portfolio and demonstrate strong client engagement of identified EO clients, coordinating internal stakeholders and ensuring implementation of a client engagement strategy.

• Lead multi-disciplined QBE teams in the planning, development and execution of engagement strategies for identified clients, including;

  • Chairing and participating in account planning meetings aligned to the agreed EO client management methodology

  • Ensuring client and broker communication is effective and supports the QBE strategy and objectives

  • Monitoring progress and performance towards achieving agreed objectives

• Provide leadership in QBE’s bid process for new business, renewals, and jeopardy situations, ensuring clear understanding of client and broker objectives, managing stakeholder involvement, and maintaining communication.

• Lead the creation of client reports and collateral, articulating the QBE proposition.

• Manage broker and client feedback, address requirements and issues, and implement remedial actions.

• Liaise with the Broker Distribution team to ensure consistent engagement with our Major Trading Partners

• Assist the Client Executives with more complex clients to gain experience in non-conventional programmes, non-standard structures, differing QBE propositions

• Support the component parts of the Insurance Division acting as an advocate within QBE for strategic client initiatives and change programmes

• Assist with the creation and development of material and collateral for sales and marketing purposes

• Co-ordinate, manage and/or participate in client forums, seminars & events aligned to EO strategy

• Establish a network of relationships across EO to facilitate efficient delivery of the agreed client management methodology, enhanced sharing of knowledge and information

• Actively participate in and contribute to ad hoc projects and strategic initiatives which support achievement of business goals.

• Understand how the key insurance products underwritten by QBE operate and have an ability to articulate this with real-life examples

• Actively undertake personal development to ensure up to date knowledge and skills.

• When working alongside colleagues establish clear accountabilities and expectations for delegated tasks

About you

• High level of pace, drive and positive energy to get the job done

• Strong engagement skills and actively looks to partner with colleagues at all levels

• Able to contribute to the development of strategies for the medium and long term

• Able to negotiate, persuade and influence both directly and indirectly

• Excellent communication skills both written and verbal, including creative writing of reports

• Networking and business development skills

• Highest levels of integrity

• Team player

• Strong relationship building capability

• Entrepreneurial mindset

• ‘Self-starter’, curious, confident and tenacious

• Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion.

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!