Office Manager & Patient Coordinator

• Salary: £35,000 - £38,000 FTE
• Location: Sawston 
• Job Type: Part-time (Monday, Thursday, Friday | 8:30am – 5:00pm)

Our client is seeking a highly organised and proactive Office Manager to lead the day-to-day operations of their Sawston office. This role also includes responsibilities as a Patient Coordinator, ensuring their private patients receive a personalised and supportive experience throughout their treatment journey.

Day-to-day of the role:

Office Management

• Lead the daily operations of the office, ensuring a professional, efficient, and welcoming environment.
• Supervise and support all staff, both admin and clinical including scheduling, task delegation, and performance oversight.
• Monitor office resources and liaise with suppliers to maintain stock levels and equipment functionality.
• Ensure compliance with health and safety regulations and internal policies.
• Coordinate internal communications and team briefings to maintain alignment on service standards and operational updates.
• Support onboarding and training of new staff members.
• Act as the first point of contact for internal queries and escalate issues appropriately.
• Maintain accurate records and contribute to audits, quality improvement initiatives, and clinical governance activities.

Private Patient Coordination

• Serve as the named contact for private patients, providing continuity and reassurance throughout their care journey.
• Meet and greet patients, offering a warm and empathetic presence during appointments and procedures.
• Handle telephone and email queries with professionalism and sensitivity.
• Conduct reminder and post-operative follow-up calls to ensure patient wellbeing.
• Manage appointment bookings, patient records, and payment processing.
• Liaise with consultants to ensure timely and accurate sharing of patient information.
• Ensure all clinic correspondence is sent out promptly and accurately.
• Respond to patient queries and complaints with tact, diplomacy, and kindness.

Required Skills & Qualifications:

• Proven experience in office or team management, ideally in a healthcare or customer service setting.
• Strong leadership and organisational skills.
• Excellent verbal and written communication abilities.
• Empathetic and patient-focused approach.
• Ability to manage a busy and varied workload with calm efficiency.
• Proficient in Microsoft Office and confident in learning new systems.
• Self-starter with initiative and a collaborative team spirit.
• Committed to delivering consistently high standards and continuous improvement.

Additional Information:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (DBS) check.

To apply for the Office Manager & Patient Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.