We are seeking a skilled and motivated Claims Handler to join our team, managing a dynamic caseload of pre-litigated and low-value litigated motor claims on behalf of our corporate clients. This role is ideal for someone with a strong background in ULR RTA claims handling and a keen understanding of the full claims lifecycle—from initial quantum assessment and liability investigation to settlement negotiation.

As a Claims Handler, you will be responsible for efficiently progressing motor claims up to £25,000 and litigated claims up to £10,000, ensuring timely and accurate resolution. You’ll play a key role in identifying cases suitable for early litigation, supporting service delivery excellence, and maintaining high productivity standards. Collaboration is central to this role, as you’ll work closely with colleagues across the firm and act as a technical referral point for junior team members.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and possesses strong negotiation and communication skills. If you’re passionate about delivering outstanding client service and mentoring others, we’d love to hear from you.

• To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement. 
• To effectively and efficiently manage a caseload of litigated motor claims up to £10k.. 
• Identify cases for early litigation with high prospects success and low risk.  
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service 
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

• ULR RTA handling experience of pre-litigated matters is essential, litigation knowledge would be desirable.  
• Full Claim cycle experience, from initial quantum assessment, liability investigation and settlement negotiation. 
• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters

 
Desirable;

• Litigation claims handling 
• Knowledge of Loss of Use/Loss of Standing Charge desirable
• Mentoring junior members of the team

Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation