Income and Contracts Assistant

Sheffield, S1 4EB

£23,582 per annum, pro rata

Permanent, Part Time (29.6 hours per week)

SYHA delivers various supported employment programs funded by the NHS, SYMCA, and LA’s, among other funders. Our employment programmes are delivered across the South Yorkshire Region.

These programs involve working in an integrated way with health and employment partners, including GPs, NHS mental health services, Local Authorities, employers and DWP.

More about the role:

You will be expected to:

• Provide administrative support to the Work and Wellbeing services
• Be the first point of contact for customer referrals as well as being responsible for providing customer support over the phone, booking initial appointments, and answering customer queries
• Help to collect, record and audit evidence of customer progress and outcomes
• Support the team to meet regulatory requirements and help prepare for compliance audits
• Support the team with internal and external data reporting
• Report and process financial transactions on behalf of the department

Who you are:

We are looking for people who enjoy working in a fast-paced team within an office environment. Our successful candidate will meet the criteria below:

• Be committed to equality and diversity
• Have excellent IT skills including spread sheet management (Microsoft Office 365 and Customer Databases) and be able to record information accurately
• Have a friendly telephone manner and be able to communicate with a diverse range of people with ease
• Have strong organisation skills and be able to manage their workload effectively
• Be able to demonstrate skills in exceptional attention to detail and accuracy

Our wider benefits:

• Salary – £23,582 per annum pro rata
• Working hours – 29.6 hours worked flexibly across the week (0.8 FTE)
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• 5% pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including:
• SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
• Westfield Health (employer paid)
• Counselling
• Discounted Gym membership
• Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

Closing Date: Wednesday 19th November 2025 at midnight

Interview Date: Thursday 27th November 2025