Customer Service Advisor

Hook

Up to £17,810

Part time: 20 - 25 hours per week

A growing company based near Hook is seeking a Customer Support Associate to join their busy, friendly team. The position involves handling incoming enquiries, assisting customers with product or order issues, and supporting general office and sales administration tasks.

This is a part-time role, offering around 20–25 hours per week, ideally spread across the working week, though there is flexibility for the right candidate.

The successful applicant will enjoy working in a fast-paced environment, providing excellent customer care and ensuring smooth day-to-day operations across the team.

Responsibilities

Provide sales, technical and commercial support.

Receive and process sales enquiries/quotations.

Developing and maintaining strong customer relationships to foster loyalty and repeat business.

Maintain and update CRM database.

Develop product knowledge to a level where you can deliver, in an authoritative and professional manner, the highest level of technical support to the customers.

Capture and record relevant sales and technical data as required.

Work with the Sales Office Manager and Directors to suggest and implement new procedures to continually improve customer satisfaction and company sales performance.

Aid Sales Office Manager and Directors with sales and stock projects along with back-office tasks.

Receive and process sales orders using Sage software, including processing payment where necessary.

Carry out other administrative functions with the group of companies as determined and appointed by the Sales Office Manager and Directors.

To provide a flexible and enthusiastic approach to customer service in order to maintain and promote good relations with all existing and new customers

Experience and Skills

Excellent telephone manner and communication skills

Initiative and good organisational skills

Experience working with Microsoft Office Suite, Sage and ACT or similar database

Conscientious approach to work

Strong organisational skills and attention to detail, ensuring accuracy and efficiency in tasks.

Excellent time keeping and punctuality.

Benefits

25 Days holiday per year plus 8 UK Bank Holidays

Auto enrolment pension

Free parking

Company wise bonus scheme