Purpose of the job:

This role exists to ensure that Foster Denovo meets its regulatory requirements and to help to deliver Foster Denovo’s compliance function, by providing a high quality delivery of service.

Job summary:

• The role holder will work within the Compliance Team and report to the Director of Compliance, communicating with team members, Partners and (ex) clients.

• The role will help deliver a compliant service in line with the expectations from the FCA, FOS and FD Leadership Team.

Main responsibilities:

• Investigate complaints including forming a decision and where required calculating the redress required and communicating the results to clients.

• Liaise with Financial Ombudsman Service as and when required.

• Investigate and determine where appropriate redress on Internal and External incidents.

• Record and maintain records using the Compliance Data Base

• Liaise with Foster Denovo’s PI Insurers

• Provide PI Bordeaux reporting

• Lead the preparation and completion of annual PI renewal submission

• Collate and submit all Retail Mediation Activities (RMA) and FCA returns (non financial).

• Participate in appropriate company and departmental training, competence and development initiatives.

• Investigate and report Breaches.

• Deputise the Money Laundering Reporting Officer (one of three Deputies)

• Present data relating to responsibilities in the form of a quarterly report.

• Continuously meet, the regulator’s Fit & Proper requirements.

About us

Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.

Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.

When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.

Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.

What we offer you:

Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.

Our benefits package includes:

• 25 days holiday (increasing by an additional day per annum up to 30 days)
• Discretionary bonus
• Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
• Life assurance of up to 4 x your salary;
• Income protection of 75% of your basic salary in the event of long term sickness
• Employees can use our financial advisers within the company for any financial advice or knowledge
• Interest free season tickets loans, eye care and childcare vouchers.
• Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)