About the Role

We're looking for a proactive and customer-focused Senior Staircasing Consultant to manage and progress all staircasing transactions in conveyancing in line with legal, contractual, regulatory requirements and best practice.

This will be Part Time FTC until 31st December 2026 and offers 22 hours per week, preferably Monday, Tuesday and Wednesday.

You'll guide shared owners through the staircasing process, providing clear advice and great customer service, while ensuring transactions align with organisational policies and budgets.

What You'll Do:

• Lead and manage all staircasing transactions from start to finish.
• Deliver a seamless and transparent experience for customers purchasing additional shares.
• Ensure legal, contractual, and regulatory compliance in every transaction.
• Work with regional teams to forecast and meet financial targets.
• Approve RICS valuations and review legal documents to confirm any restrictions.
• Keep accurate records and provide regular progress reports.
• Handle enquiries and complaints with professionalism and empathy.
• Build strong relationships internally and externally to improve performance.

About You:

You'll bring great attention to detail, communication skills, and a practical approach to problem-solving. You're confident managing complex transactions and enjoy helping customers achieve their goals.

Essential:

• Experience in a customer-facing or conveyancing-related role.
• Strong organisational and communication skills.

Desirable:

• Experience with housing associations, staircasing, or shared ownership.
• Understanding of legal, financial, and sales processes in housing.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.