Global Employee Relations Manager, (Hybrid) United Kingdom

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.
As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

As a Global Employee Relations Manager, you’ll lead Costa’s global Employee Relations and People Helpdesk function, ensuring managers and team members receive expert, timely advice and support. This role combines strategic leadership with hands on delivery, managing complex ER cases, overseeing our helpdesk operations, and driving continuous improvement to enhance the employee experience.

You’ll partner with senior leaders and People teams across markets, provide guidance on sensitive issues, and lead initiatives that strengthen compliance and reduce risk. Alongside case management, you’ll shape our global ER strategy, build capability within your team, and champion a culture of fairness and respect.

If you’re passionate about creating consistent, high-quality people experiences and influencing global standards, this is an exciting opportunity to make a real impact.

What you’ll do

Being a Global Employee Relations Manager is about so much more than policies and processes. It’s your chance to stir up real success – which means you’ll be:

• Managing the global ER and Helpdesk team, responding to calls and cases to confirm policy and process, ensuring clarity and compliance without providing advisory services.
• Designing and implementing global people policies, frameworks, and governance standards.
• Managing complex ER cases, including settlements, restructures, and tribunal preparation.
• Driving compliance with employment legislation and company standards across multiple markets.
• Partnering with senior leaders and People teams to improve ER outcomes and support strategic projects.

Who you are

It’s your unique ingredients we’re interested in:

• An experienced HR/ER professional with strong knowledge of employment law and policy development.
• A strategic thinker who can balance commercial needs with legal compliance.
• A communicator with the confidence to coach senior leaders and influence stakeholders.
• A leader passionate about building high-performing teams and driving continuous improvement.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
• 50% discount in all Costa-owned stores, and 25% off in other participating stores.
• Private medical cover thanks to our Private Healthcare scheme.

And that’s not all. Explore even more of our perks here: https://costaperks

We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment, one that embraces the unique blend of experiences, identities, and perspectives each person brings.

Location: United Kingdom (Hybrid)