Part-Time Customer Care and Showroom Coordinator Job in Southbourne

Dovetail Recruitment are excited to be recruiting for a Part-Time Customer Care and Showroom Coordinator on behalf of our collaborative and successful client based in Southbourne. They are looking for a warm, organised and confident individual to join the team in a part-time role with built-in flexibility. This Part-Time Customer Care and Showroom Coordinator position is ideal for someone who enjoys customer contact, works well within structured processes, and values being part of a supportive team.

Salary and Benefits:

• An hourly rate of £13.00 per hour
• Appointment-related incentive scheme
• Working Pattern: Weekdays and 1 in 2 Saturdays 10.00 am - 3.00 pm
• In weeks when you work a Saturday, you will also work one weekday
• In weeks when you are not scheduled for a Saturday, you will work two weekdays
• A warm, collaborative, and supportive team
• A structured, process-driven environment that makes the role clear and manageable
• Full training — with ongoing support beyond the induction period

Duties and Responsibilities:

• You will act as the first point of contact for customers ensuring enquiries are handled warmly and professionally
• Answering incoming telephone calls
• Welcoming and engaging with potential customers visiting the showroom
• Scheduling customer appointments using our established processes
• Ensuring all appointment details are correctly recorded and communicated
• Sending and managing follow-up emails
• Organising and dispatching brochures and letters
• Maintaining accurate and tidy records in line with their system

Minimum Skills and Experience Required:

• Confident and friendly communication skills
• Computer literate in MS Office
• A background working in commercial customer service
• Well organised and accurate administrative skills