Your new company
Hays are working closely with a long-standing client to grow their customer service claims advisor team with permanent roles to start on 5th January 2026. Having visited the site and met the team, this is a fabulous office-base with a welcoming and supportive atmosphere.

Your new role
In this busy role, you will be handling inbound and outbound calls relating to insurance claims, ensuring excellent customer experience. You will have a proven track record in a customer service or contact centre environment alongside:

• An ability to adapt and tailor conversations to the customer
• A proven ability to handle challenging and difficult conversations
• Good telephone manner and excellent active listening skills
• Good communication skills and able to effectively question to provide resolutions

What you'll need to succeed
Interviews will start from 28th November with a start date of 5th January 2026.You MUST be able to attend the site full-time for the initial 6-week training period and NOT have any planned annual leave during this time. If taking on a part-time contract, you will be expected to attend full time in the first 6 weeks.

What you'll get in return
This company offers a starting salary of £26,000 with a fantastic benefits package which includes:

• 27 days annual leave + bank holidays
• Enhanced maternity, paternity and adoption leave
• Buy/sell up to 5 days annual leave
• 2 days hybrid working - post probation
• Part-time work considered (minimum 22.5 hours a week)
• Healthcare plan
• Dress for your day policy

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk