3 month Contract

Job Summary

• The postholder will be a key member of the Workforce Directorate and will contribute to the achievement of the overall Directorate’s performance objectives.
• The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.
• The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions
• Resourcing
• Pay & Conditions
• Employment Law, Industrial Relations & Organisational Change
• Managing Attendance
• Employment Equality
• Organisational Development/Learning & Development
• Health & Wellbeing

KEY DUTIES / RESPONSIBILITIES

HR/OD Helpdesk Responsibilities

• To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
• To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
• To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

Specific Functional Responsibilities

• To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
• To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI’s and in accordance with HR&OD policy, procedure and protocol and relevant legislation.
• To prepare and issue template correspondence to a high quality standard.
• To create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.
• To organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard
• To undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence (HRPTS) System and other relevant HR&OD information systems.
• To provide administrative support to HR&OD meetings/committees as required, including taking minutes.
• To assist in the collation and presentation of HR&OD data as required.
• To ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.

General HR&OD Directorate Responsibilities

• To adhere to HR&OD procedures and protocols and work to agreed timescales and quality standards.
• To participate in regular Directorate meetings.
• To assist in identifying areas for modernisation and continuous improvement in service delivery.
• To provide administrative cover across the Directorate as and when required.

Communication & Collaborative Working

• To develop and maintain constructive and positive working relationships with internal and external stakeholders.
• To contribute to the delivery of a proactive, responsive and professional HR service at all times, ensuring that the Trust values are at the core of all interactions with stakeholders.

Information Management

• To manage information within the postholder’s remit in line with all Trust and statutory requirements, in particular data protection legislation.
• To identify the potential for information breaches, proposing appropriate remedial action, and to report any actual information breaches in accordance with Trust procedures and statutory obligations.