We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove. This role sits within the Customer Service and Sales department, where you’ll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. You’ll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day-to-day support to the wider team.

For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If you’ve worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.

As a Customer Support Executive, your key responsibilities will include:

• Communicating with customers via telephone, email, social media, and online chat
• Responding to customer queries and requests
• Scheduling and managing customer appointments

Requirements for the Customer Support Executive:

• Acting as the first point of contact for customers via phone, email, social media, and online chat
• Handling queries with professionalism and care, ensuring timely resolutions
• Supporting Field Specialists by scheduling and managing customer appointments
• Providing general administrative support to the team to help achieve shared goals

Benefits:

• 31 days annual leave pro rata (inclusive of bank holidays)
• Pension scheme
• Free onsite parking
• Opportunity for career development and progression

The Customer Support Executive is a part-time, permanent office-based role in Hove. You’ll work between 20–30 hours per week, Monday to Friday, ideally 10am–2pm or similar.

Salary: £13.33 – £14.62 per hour (equivalent to £26,000 – £28,500 full time).

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.