Customer Service Coordinator – Reefer

Part time, permanent (3 full days – ideally a Friday but flexible on the other 2 days)

We have an exciting opportunity for a Reefer Customer Service Coordinator to join a brand-new Reefer Customer Service Team. This team will handle every aspect of the customer’s journey, imports and exports. The role will not only focus on providing the very best experience for our internal and external customers but on ensuring we help maximise revenue. The successful applicant of this role will be part of the team liaising with all relevant internal departments to ensure that our product is the very best in the industry through a tailored training plan of a bespoke product.

How you will help us and what you can expect

• Ensure excellent Customer service is always delivered
• Monitor performance and ensure KPI's are met as agreed
• Accurate and timely processing of bookings and Releases in line with agreed KPI’s
• Receive, process, and manage all aspects of Reefer bookings
• Be aware of both client and MSC UK priorities and requirements
• Be part an inspiring team environment with an open communication culture
• Maximise operational efficiency and the elimination of avoidable cost/waste/loss
• Improve the speed, efficiency, and accuracy of internal operating processes
• Administer clerical tasks and procedures accurately and efficiently
• Contribute to a positive climate through a flexible attitude to work, support colleagues and living MSC’s brand values

Skills and experience you’ll bring to us

• Attention to detail
• Excellent communication skills
• A flexible approach and 'can do' attitude are essential
• Good numeracy, literacy, and IT skills. Knowledge of Excel & Word
• Ability to maintain high level of customer service under pressure
• Proactive and innovative with ideas and improvements to provide excellent customer service
• A focused and self-motivated approach to work
• Ability to prioritise workloads and work to tight deadlines
• Ability to work individually and as a team player
• Ability to multi-task and good time management skills

What we offer

• Competitive salary
• Private Health Care for everyone from day 1
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

What working for us means

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.