Front of House Receptionist (Sports Centre)

Location: Godalming

Salary: £12.82 per hour

Vacancy Type: Part time – weekday evenings from 17.45 – 21.15 each day (can be a job share)

Closing Date: midday on 12th December

The Role

To assist in the daily operation, of the Club, providing a friendly, efficient and customer-oriented reception service for all members and visitors to the Club, at all times ensuring the highest standard of customer care.

Key Responsibilities

• Deal with all customer enquiries and receive all incoming telephone calls in a friendly and efficient manner in accordance with the Company’s Customer Care Policy, ensuring all relevant information is passed or forwarded to the customer;
• Refer all customer comments and feedback, positive and negative, to the Duty Manager or Club Manager, where relevant, in order for appropriate action to be taken;
• Maintain a thorough and up to date knowledge of the Club, its activities, membership structure, packages and current promotions at all times;
• Actively sell the benefits of regular exercise, health promotion and membership to prospective members and seek to retain existing members through promotion of activities and events at the Club;
• Utilise a computerised booking, membership and till system to conduct all transactions and take bookings as required for all facilities within the Club;
• Maintain a thorough and up to date knowledge of the Company’s Emergency Operating Procedure (EOP) and carry out procedures as required;
• Co-operate with the Company in all issues of health and safety under the provisions within the Health & Safety at Work Act 1974, the Company Health & Safety Policy; and any other subsequent and/or relevant legislation;
• To assist in the day-to-day operation of the Club ensuring it is maintained in a tidy and hygienic fashion in line with health & safety legislation, codes and practice and operational procedures;
• To operate on a shift basis as a member of the Front of House Receptionist team, incorporating evenings and weekends as required to effectively cover all Club opening hours;
• Assist in the day-to-day administration of the Club including typing and clerical functions and maintain all manual records as required by the Company;
• To attend regular programmed staff meetings as required by the Company;
• To attend programmes staff training sessions as required by the Company;
• To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas, if appropriately qualified, as required by the Club Manager from time to time;
• Any other duties as may be reasonably required by the Club Manager.

Skills and Qualifications

• Outstanding telephone manner
• Team player with a ‘can do’ attitude – enjoys working with people
• Highly organised with well-developed common sense
• Positive and effective interpersonal skills such as tact, diplomacy and empathy
• Excellent administrative skills
• Ability to work accurately, with attention to detail
• Flexible and adaptable to changing and occasionally conflicting priorities, capable of working under pressure
• Strong communicator – verbally and in writing
• Thrives on attention to detail and a completer-finisher
• Self-confident and assured

Benefits

• Automatic enrolment into the Club’s Pension Scheme
• Death in Service benefit Membership of the Club
• 9-hole Golf club membership at a reduced subscription
• Cycle to Work Scheme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application.