Senior Fraud Claims Adjuster

Primary Details

Time Type: Full time Worker Type: Employee

Senior Fraud Claims Adjuster

Leeds/Chelmsford/Hybrid

The Opportunity:

Join us as a Senior Fraud Claims Adjuster and make a real impact. In this pivotal role, you’ll lead complex fraud investigations, deliver exceptional claims handling, and champion accuracy and compliance to protect our business and customers. You’ll collaborate with talented teams, build strong relationships across the organisation, and act as a trusted technical expert, mentoring others while driving innovation. If you’re passionate about tackling fraud, influencing strategy, and shaping best-in-class claims solutions, this is your opportunity to thrive in a dynamic, inclusive environment.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Your New Role:

• Lead complex fraud investigations with precision and integrity, ensuring fair outcomes and protecting the business from financial risk.
• Deliver exceptional claims handling by resolving specialist cases efficiently, minimising leakage and maintaining high service standards.
• Champion compliance and accuracy by identifying coverage issues and ensuring liability aligns with contractual commitments.
• Drive recovery opportunities through proactive identification and pursuit of subrogation, contribution, and other recovery actions.
• Collaborate across teams to build strong relationships with internal stakeholders, underwriters, and external partners, fostering a culture of trust and transparency.
• Act as a trusted technical expert, providing guidance and mentorship to junior colleagues and serving as a referral point for complex queries.
• Maintain robust portfolio oversight, ensuring accurate reserving and timely updates to systems for clear visibility of company liabilities.
• Support strategic decision-making by producing insightful management reports and sharing knowledge that informs underwriting and claims strategies.
• Champion inclusivity and customer focus, responding to stakeholder requests promptly and professionally to deliver a best-in-class service.
• Contribute to continuous improvement, embracing innovation and supporting the implementation of claims strategies that drive business success.

 About You

• Proven expertise in fraud investigation, including experience with fraud rings and multiple lines of business, ideally within London Market or complex claims environments.
• Strong analytical and investigative skills, with the ability to identify patterns, assess risk, and deliver accurate, timely decisions.
• Collaborative and relationship-driven, able to build trust and work effectively with stakeholders, business partners, and external agencies.
• Knowledgeable and adaptable, with a solid understanding of claims processes, regulatory requirements, and compliance standards across motor, casualty, and other Lines of Business and relevant classes.
• Skilled communicator, capable of producing clear statements, detailed reports, and management information, with negotiation skills that support positive outcomes.
• Awareness of counter-fraud strategies, including litigation and prosecution opportunities, ensuring robust defence against fraudulent activity.
• Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion.

At My Best - QBE Benefits?? 

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!?? 

• 30 days holiday a year with the option to buy up to 2 additional days.? 
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.? 
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.? 
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.?? 
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.? 
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.? 
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.? 
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.? 

To find out more visit our? Reward Page? 

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, 
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

You can view all our awards here? 

Inclusion of Diversity? 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.? We are

QBE Management Services (UK) Limited

Leeds